Refund policy
Return & Refund Policy
At ErgoLux, your satisfaction is our priority.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- With all tags attached
- Accompanied by proof of purchase
To initiate a return, please contact us at:
ergolux.official@gmail.com
⚠️ Please note: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
We kindly ask you to inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Please contact us immediately at ergolux.official@gmail.com, and we will resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g. food, plants)
- Custom or personalized items
- Personal care products
- Hazardous materials or flammable goods
- Sale items
- Gift cards
If you’re unsure about your item, feel free to contact us.
Exchanges
To get a different item, we recommend placing a new order after your return has been approved.
This ensures the fastest processing time.
EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must meet the same return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or credit card provider may require additional time to process the refund.
If you haven’t received your refund after 15 business days, please contact us at:
ergolux.official@gmail.com
Need Help?
If you have any questions, feel free to reach out anytime:
📩 ergolux.official@gmail.com