Shipping policy
Shipping Policy
At ErgoLux, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped immediately.
Shipping Time
Estimated delivery time:
- 7–15 business days (depending on your location)
Please note that shipping times may vary due to external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout.
We may also offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- High demand periods
- Incorrect shipping information provided by the customer
Lost or Stolen Packages
ErgoLux is not responsible for lost or stolen packages confirmed as delivered to the address provided.
If you experience any issues, please contact your local courier service.
Incorrect Address
Please ensure all shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions regarding shipping, feel free to contact us: